Design Studio Location

220 Main Street
Downtown Menasha
Get directions

Store Hours:
Monday-Friday 10am to 5pm
and by Appointment

Ready to set up a time to drop your shade off for repair?

Repairs & Fast Fixes

  • Once the treatment is identified The Blind Lady calls for an RGA (repair number) from the manufacturer.
  • Client needs to clean blind – make sure no dust or organic materials are on this shade. Wrap it up for protection in plastic wrap or in a bag. I recommend clear plastic kitchen wrap, not the sticky kind or it will leave residue on your window treatment.
  • Shipping to the manufacturer. The repair number must be on the outside of the box.
  • Client may send in directly to the manufacturer.
  • As a Courtesy you may drop off your blind or shade at our store. Our shipping and receiving department will box up your treatment and drive it to Fed Ex for you.
  • Please leave a deposit to cover the shipping and/or repair at Mystical Earth Gallery when you drop the shade off. If the cost varies depending upon a few factors from the deposit you will be billed the remainder due.
  • Have The Blind Lady pick up the treatment. There is a $79 trip charge. Please see below.
  • Shipping the repair shade back. Manufacturer generally ships the treatment back to you directly. Or available for pick up at The Blind Lady Custom Blinds Design Studio and Store..

How It Works

If you have purchased a blind or shade from The Blind Lady please read these directions and then call or email and we will help you repair your shade. We only handle repairs for sh​ades that have been purchased from us. Authorization must be obtained to send your blind in for repair by the manufacturer.
Warranties vary and are subject to the manufacturer’s repair cost and shipping to and from your home.

Three ways to get your shade to the manufacturer for repair:

  1. Drop it off at our Design Studio, we will box it up and send it in.
  2. Have us pick up the shade ($79 trip charge)
  3. Send it in yourself.

Please note that we do not warranty any work for shades that you have repaired and facilitated by us with any manufacturer. That relationship is based upon your warranty with the manufacturer and retailer you purchased your shades from.

The Five Musts

When you bring a blind in for repair it must be:

  • clean
  • stacked tight in the closed position.
  • wrapped up in plastic to protect the shade
  • leave repair deposit at store
  • fill out repair form at the store

Blind Lady Trip & Service Charges

If you would prefer to have The Blind Lady pick up your blind or re-install the blind when it comes back the charge is $79 per each trip. This trip charge includes the trip over and 1/2 hour of time. Anytime spent beyond this ½ hour is billed in 15-minute segments at $17.00 per segment.

In the first year if your window treatment has a warranty issue The Blind Lady will do service calls at no charge. After this one-year period, there is a trip charge of $79 per trip to come to your home and assess the situation, pick up the blind for manufacturer’s repair, repair it at your home (when feasible) or re-install the treatment after it has been repaired.

Hunter Douglas Treatment Repairs

Is your Hunter Douglas Treatment purchased at a different dealer other than The Blind Lady Custom Blinds and Drapery?  Then this information is for you.
If you would like us to assist you in the repair of your Hunter Douglas shade or blind and did not purchase your Hunter Douglas window treatments directly from us please contact us with the following information by email or text:

  • What is wrong with the shade or blind
  • The original reference number
  • The Fabric name, color and coordinating numbers.
  • The size of the shade: both the width and length
  • Identify it as an inside, end or outside mount
  • The operational or control system, as well as the side the controls are on: right, left or both
  • Most of the above information is available on the reference label located inside the cassette front or on the top of the headrail.
  • Your contact information: Name, Address, phone number and email address.
  • How you will be paying for the service options that you select, as noted below.  We accept Check, Cash, and major credit cards.  These fees are non refundable.

Here are the menu costs you may occur for services if your Hunter Douglas Treatment was purchased elsewhere. 

  • $49 Service Fee for The Blind Lady to place the call to the manufacturer to order the parts. This fee is non-refundable, but may be used as a credit within 30 days towards the purchase of new treatments from The Blind Lady.(You may think this fee is excessive, but we literally could be on the phone 30 to 60 minutes to achieve this return authorization for you.)
  • $30 Handling, Supplies and Destination Fee.  This fee is if we box, label and drive your treatment to Federal Express to have it shipped back to the manufacturer for repair
  • $79 trip charge if we pick the treatment up at your home.  Another $79 trip charge if we return to install your treatment once you have received the shade back.
  • $25 to $95 (freight for over-sized packages) call tags to cover the shipping costs we purchase on your behalf from Hunter Douglas
  • Repair charges from Hunter Douglas if your warranty has expired or the reason for the repair is deemed abuse by Hunter Douglas and not covered under the warranty.

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